Learning Objectives
• Provide the keys to constructive criticism, without being afraid of others‘ reactions.
• Provide effective feedback by conveying positive, clear and specific messages.
Who it is aimed at
It can be done by any professional who wants to improve their feedback skills and form constructive messages. It is especially recommended for those who want to promote a culture of effective and constructive communication in their company or team.
What you will learn in the course
In this course, you’ll learn the following:
• Give effective and balanced feedback.
• How to give constructive criticism.
• How to convey positive, brief and specific messages. • Listen to and empathise with others.
Course content
1. Give constructive criticism and transform your feedback
o Do you find it difficult to criticise other people?
o Effective feedback and constructive criticism.
o How to give constructive criticism?
o SOS messages: game. Next, we’ll tell you about a WhatsApp conversation where the boss gives feedback to an employee.
o Action plan.
o Test: 10 multiple-choice questions with a single correct answer. Unlimited attempts until you pass. Pass mark is 7 out of 10.
Objetivos Pedagógicos
• Aportar las claves para hacer críticas constructivas, sin tener miedo a las reacciones de los demás.
• Transmitir mensajes positivos, claros y específicos, consiguiendo así dar un feedback eficaz.
A quién va dirigido
Lo podrá realizar cualquier profesional que desee mejorar sus habilidades a la hora de dar feedback y quiera construir mensajes constructivos. Está especialmente recomendado para aquellas personas que quieran promover en su empresa o equipo una cultura de comunicación efectiva y constructiva.
Qué aprenderás en el curso
En este curso aprenderás:
• Dar feedback eficaz y equilibrado.
• Cómo hacer críticas constructivas.
• Cómo transmitir mensajes positivos, breves y específicos. • Escuchar y empatizar con otras personas.
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